Shipping your package
Packages are generally shipped within 7-10 days of receipt of payment. They are shipped via UPS, Chronopost, GLS or DHL with a tracking number and delivered without signature. Packages can also be shipped via one of our carriers and delivered against signature. Whatever delivery method you choose, we'll send you a link to track your package online.
Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
The dimensions of the boxes are appropriate and your items are properly protected.
To know the status of your order
Go to your customer account
Click on the "My orders" section
A. If the status of your order is "order in preparation"
This means that it will be shipped very soon. From then on, a shipping confirmation email will be sent to you and package tracking will be available.
B. If the status of your order is "Order shipped"
This means that your package is already in transit. An email was sent to you on the day of shipment to let you know your package tracking.
You can follow the delivery of your order through your customer account.
Here is the process:
1. Log in with your email address and password.
2. You will find in “My orders”, the section “Track my parcel”.
If you need assistance or if you encounter an anomaly in the delivery of your order, do not hesitate to ask for help from your customer account in the "Contact us" section.